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Contact us on 07584 250 637 or info@theEnchantingCakeCompany.co.uk

Terms & Conditions

All sales made by the Company are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don't understand please feel free to contact us.

Price

The price for the order shall be as stated on your order form. You agree to pay the full price to the company in accordance with the order form after the details are checked and agreed by you.

Consultations

Consultations are by appointment only. Appointments can be made by visiting our contact page and filling out the online form.

Appointments last for one hour and are for a maximum of two people and three flavours. Additional guests are charged at a flat rate of £10 and payment is due when you schedule your appointment. You can also call us if you need to discuss any aspects of your cake before making a booking.

Bookings can also be made over the phone without prior consultation.

Deposits

All wedding cake orders require a non-refundable deposit of 25% of the total cost to book the date but not less than £100, or if you have yet to decide on your design a flat rate of £150.

All other cake orders require a non-refundable deposit of 25% but not less than £25.

For cakes with less than 4 weeks notice the full cost of the cake must be paid at time of booking.

Please note that all deposits are non-refundable and non-transferable.

All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.

Final Payments

A final invoice will be sent to you six weeks prior to your event. The balance must be cleared 4 weeks prior to collection/delivery of your cake, as stated on your order form.

Non-Payments

In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed.

The Company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.

Alterations to orders

We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date.

Please take the time to check your copy of the order form carefully and let us know within 3 days if changes are needed.

It is your responsibility to advise the Company of any alterations to the original order. The Company reserves the right to increase a quoted fee in the event the customer requests a variation to the work agreed. Whilst every effort will be made to assist customers, please note that late changes cannot always be guaranteed.

Cake Component Parts

From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer be available from our suppliers, for example, pre manufactured items or ribbon colours. This is totally out of our control, however we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes, however the company reserves the right to replace these with components of equal or better quality without consultation.

Collection

Your order may be collected at a pre-arranged time. Cakes that are collected by the customer are always boxed for transportation. We provide full instruction on the care and handling of your cake. A signature is required upon collection confirming that you have received your order in good condition and as specified. We do not take any responsibility for any damage that may occur to the cake once it has left our studio.

Delivery

If requested we will deliver you cake to your venue at a pre-arranged time. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order.

Delivery into Central London will incur an additional £10 congestion charge if needed. All other delivery charges can be provided on request.

It is the customer's responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.

If the recipient is not available to receive the cake, the order will be returned to the company who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer. The company accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.

Set up

We charge a fixed set up cost of £30 for the safe installation of your cake.

It is your responsibility to ensure that you have provided the company with the set-up details and arrangements made with the venue for the location and display of your cake. The company cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake.

Please also keep in mind that chocolate covered cakes can melt in warm conditions.

Once the cake has been delivered and set up by the company, a signature will be required from your venue management confirming that the cake has been received in good condition.

Publication and promotional rights

By signing the order form the customer agrees that the company is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company. From time to time our designs are published in the media e.g. wedding magazines. We reserve the right to use any image of a customer's cake made by the company for publication after the delivery date unless previously agreed in writing between the customer and the company.

The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions an exclusive design.

Cancellations/Refunds

Wedding cake/special order cancellations:

As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:

More than 4 weeks from delivery date - 25% of the total cost will be payable

0 to 4 weeks from delivery date - 100% of the total cost will be payable

Wedding cake/special order cancellations must be made in writing

Other cake order cancellations:

Full payment is required if cancellation is within 4 weeks of delivery date, prior to this a refund of any monies paid, less deposit, will be made.

Flowers and in-edible items

At the request of the client, cakes sometimes contain in-edible items such as broaches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.

We can provide flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.

Dietary Requirements/ Allergies

We are happy to offer suggestions on cakes that are ‘free from’.

Eggs, nuts, alcohol and wheat are all common requests. Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nuts are frequently used. Allergy information is provided with all cake orders.

We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.